General Questions

Q: What products do you offer?
A: We offer suspensions, automotive parts, oils, lubricants, filters, belts, shock absorbers, and greasing products.

Q: Which brands do you carry?
A: We carry brands like Fleetguard, Baldwin, Sakura, Donaldson, Blue Max, Piranha, Castrol, and Royal.

Q: What areas do you serve?
A: We primarily serve the Toowoomba and Darling Downs regions but also cater to wider areas including truck, trailer, and agricultural machinery sectors.

Shipping and Delivery

Q: Do you offer same-day shipping?
A: Yes, we offer same-day shipping on most orders placed before the cutoff time.

Q: What are your delivery times?
A: Delivery times depend on your location but we aim for prompt delivery on all orders.

Q: Do you ship internationally?
A: Currently, we focus on serving customers within Australia.

Pricing and Payments

Q: Do you have a best price guarantee?
A: Yes, we offer a best price guarantee to ensure competitive pricing on all our products.

Q: What payment methods do you accept?
A: We accept multiple payment methods including credit cards, debit cards, and secure online payment options.

Policies

Q: What is your return policy?
A: Items can be returned within 30 days of purchase, subject to our return policy terms and conditions.

Q: How do you handle privacy concerns?
A: We have stringent privacy policies to protect your personal information. For detailed information, please refer to our privacy policy.

Support and Contact

Q: How can I contact you for support?
A: You can contact us via phone at 1800 001 506 or email at sales@countrysuspensions.com.au.

Q: Do you offer customer support for product installation?
A: Yes, our knowledgeable staff can provide guidance and support for product installation.

If your question isn't answered here, please contact our customer support team for further assistance. We're here to help!